It鈥檚 exciting to think about what鈥檚 in store for unified communications in 2014. For starters, multiple research firms are predicting big growth for this technology.聽Transparency Market Research聽predicts the global UC聽market will reach $16 billion by next year and聽TechNaviopredicts nearly 16% growth rate between 2012 and 2016.
If I had to summarize in three words why I believe these predictions are accurate, I鈥檇 have to say, 鈥淐loud,鈥� 鈥淲ebRTC鈥�, and 鈥淯CaaS.鈥�